FAQ
Most frequent questions and answers
What payment methods are accepted here?
We accept payments through credit cards or cash, providing you with the flexibility to choose your preferred payment option.
Do you offer any discounts on your services?
Absolutely! We provide flat 5% discounts on our website, and our Cab partner fares come with fantastic savings of up to 35%.
Is booking a taxi in advance more cost-effective?
Yes, booking in advance offers cost savings. Urgent bookings may incur higher charges due to high demand.
Can I make multiple stops during a single ride?
Certainly! However, the fares will vary according to the number of stops made.
Are you available 24/7?
Absolutely! Our services are available round the clock, ensuring we meet your traveling needs anytime.
Are Meet and Greet services included in the arrival cost?
No, our prices after your airport landing exclude driver meet and greet costs. This way, the driver can promptly pick you up upon arrival for a seamless experience.
Are your prices fixed?
Yes, we maintain fixed prices without any hidden charges. Additionally, you can use our taxi price comparison feature by filling out the quote form for further analysis.
How do you ensure compliance with Covid-19 policies?
Our professional airport transfer team strictly adheres to all government-imposed precautions to ensure a safe travel environment. We have also provided detailed Covid-19 notes on our website for your reference.
Are tips included in the quoted price?
No, tips are not included in the quoted price. If you wish to express appreciation for the driver’s excellent service, you have the option to give an additional tip.
How can I obtain a personalized quote?
You can easily get a taxi quote that is customized through our website. Furthermore, we offer personalized quotes for a London taxi, and Heathrow, Stansted, Gatwick, & Luton airport taxis as well, providing you with affordable options tailored to your needs.
What if I need multiple fleets of different sizes?
We cater to the requirements of various fleet sizes for large as well as small groups. Feel free to book a ride if you need multiple cabs at a time.
How can I be sure that my ride has been booked?
Upon creating a booking with us on our portal or through phonecall, you will receive the booking confirmation via SMS, email, or confirmation over call. To ensure that you’ve received it correctly, please make sure that you provide the correct email and phone number as your contact information.
How and when will I receive the driver and cab details upon booking?
We provide you with a URL in your confirmation email for each booking. As soon as the cab and driver are allocated for your trip, the cab and driver details will be listed on this URL. This URL serves as your go-to location for all information and updates regarding the booking.
How can I get seats for elderly people on the journey?
You can notify us about the elderly travelers accompanying you on the journey. We encourage you to make a note in your reservation under the additional requests section or specify your concerns during the booking process. While we do our best to accommodate all additional requests, providing your reservation details and additional requests ahead of time allows us to make the necessary arrangements accordingly.
How can I seek assistance from your field operations team?
You can get help from our operations team by opening a call-back request or directly reaching out to them digitally round-the-clock. Additionally, our operators and drivers are also digitally equipped and stay online to answer your queries.